Frequently Asked Questions

WHAT CAN I BUY AT YANNODJI?
We sell luxury watches, accessories and jewelry.

WHERE TO BUY A YANNODJI WATCH?
Our watches are available on our website.

WHAT MATERIAL ARE YANNODJI WATCHES MADE FROM?
All our watches are made of stainless steel with bracelets of the same composition or genuine leather.

WHAT ARE THE GEOGRAPHICAL AREAS YOU DELIVER TO?
We deliver worldwide. Within 3 to 12 working days.

HOW DO I PAY FOR MY ORDER?
You can pay with Visa or Mastercard credit card, PayPal and

Shopify Payments.

HOW DO I EXCHANGE OR RETURN MY ORDER?
In the event of a dispute requiring the return or exchange of the product, this must be done within 48 hours. NB: Return costs are the responsibility of the customer.

HOW LONG IS MY WARRANTY?
For any purchase of a product YANNODJI , you benefit from a 2-year warranty.

WHAT DOES THE WARRANTY COVER?
Your warranty grants you a free replacement or repair, in accordance with the general conditions of use to be consulted. The case, dial, hands, glass, bracelet and other components of the watch can be replaced, as well as the battery during the warranty period.

WHAT DOES MY WARRANTY NOT COVER?
The warranty does not cover damage resulting from negligence or misuse resulting in scratches, impacts, dents or broken glass. - Failure or damage suffered by the repair or modification carried out by a third party without prior authorization from YANNODJI - Damage caused by fire or water. - Any aesthetic alteration appearing during normal wear or aging (alteration of the color and/or flaking of the plating of the case and/or bracelet, scratches on the case and/or glass, etc.)

HOW TO CONTACT OUR CUSTOMER SERVICE?
For all your order requests, information requests or collaboration requests, you can contact us by email: support@yannodji.com